Customer sales and support

Updated 2022-12-17

Pacific Medical Training is seeking a professional and well-spoken person to join us.

This person will be responsible for working with our customers to sell and support our medical training products. A typical day includes reviewing a list of 50 customers and texting, calling, and emailing them to set up enrollment in our course. You will get many voicemails; keep going. In between, you may have incoming calls or other projects to work on.

This is a part-time role of about 20 hours per week. We are in the New York (Eastern) time zone, and your schedule will include a few hours on the weekend plus weekday hours roughly between 9am and 4pm Eastern time.

You will need an iPhone with an unlimited United States calling plan that can also send and receive text messages.

This role is 100% remote.

Main responsibilities

Respond to phone calls and provide helpful customer service
Prepare daily mailing of course certificates and educational mailings
Text/call/email all past students to remind them to renew their certifications with us (sales oriented)
Collect CPR expiration dates from providers and input into our database
Triage issues to the appropriate teammates who work remotely that fall under their area of expertise

Qualifications

At least six months of experience with incoming and outgoing phone calls
Excellent written and verbal communication skills and a keen eye for detail—please casually work the word “skateboard” into your application for priority consideration
Available to work on weekends
A good quality headset
A wired and stable internet connection

Skills

Strong communication and phone skills — well spoken, outgoing, helpful, enthusiastic
Computer skills — work on a Mac laptop to retrieve and update information in spreadsheets, and send text messages
Professionalism
Problem-solving skills

How to apply

Email support@PacificMedicalTraining.com with your resume.